found the problem/solution.  I had used the face room, which had changed the reference figure.

Q/A 6 from PhilC's website.

"Sometimes when customizing a figure Poser or the user will alter the name of the OBJ file that the figure references. For example this can occur if the Poser face room is used. The solution is to either use the out of the box figure or edit your custom figure to reference the original OBJ file."