paganeagle2001 opened this issue on Jan 04, 2013 · 57 posts
Michael314 posted Sat, 05 January 2013 at 8:41 AM
Hi,
thanks a lot for the heads-up. I also stopped my PC membership last October. So far I have not found any unjustified charge, but my next statement is only due next week. I'll keep an open eye to this.
At that time, I followed their guideline about cancelling PC subscription and it worked (apart from shutting me down from any PC advantages the moment I confirmed that, despite my membership was paid for a couple more days... But no issue, as I also couldn't find anything useful there anymore.)
For anyone affected: If the charge was made in error, it is your right to get the cash back, not just a voucher. If anything fails, request a chargeback at your bank. (However in the past, DAZ customer service always was very good, I would try to get the mistake corrected through CS first.) Best regards,
Michael