Quote - Stickied in commons, but probably should be in all forums (probably that's the first people go to post the issue):

http://www.daz3d.com/forums/viewannounce/7225_4/

But it does pay to read all stickies before complaining. And before someone says it, NO, companies don't send out emails to customers on how to cancel their services, you gotta dig to find it. No company would be that crazy.

Unfortunately it's standard with any paypal subscription. I just got renewed for $10 skype subscription.... something that I haven't used since 2010 and didn't set to renew... and I had to do the same procedure. And I spent 15 minutes scouring the site before having to go to google to find the page because it was buried on the skype site.

The problem with the instructions on how to cancel a subscription are that many of us cannot follow them because we don't have a subscription in our accounts to cancel.

Many of the people complaining had precisely this issue and had to open a support ticket to get sales to cancel their subscriptions.

Months later they are being charged.

You can't blame the consumer in this case. Shoddy coding is responsible. Not a failure to follow instructions.

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