After 25 minutes of trying to get the update, E-ON had lost my VUE 4 registration and I could no longer get to the restricted site I had no trouble with 2 days ago, so I kept getting the tegistration form that kept being refused, finally called Mrs B. had her enter the info asnd after that I suddenly was registered again. Update refuses to install but I noticed that the update first deletes (YES deletes) the VUE4.EXE before it tries to install the update. Umpteenth screwup by E-ON and co , no I will not contact E-ON support on this matter as I refuse to take seriously any support team that blames a program's failure to perform as adverstised on the serial number of another program.