Firstly, I can't fathom you getting that response, because all I've ever encountered was helpful people when contacting staff and admin on Renderosity...

While the store layout is 'different' and I also am not super fond of how it is, it does work, you can still sort by model, the program is at the end, so rather than going Daz > V4, it's now Characters > V4 > Daz (or whatever it is you want to look for), the program or software is at the end of the chain of whatever you're looking for.

Sometimes it just takes getting used to new things, I personally have a hard time adjusting to changes when it comes to things I am already comfortable with.

Also, perhaps this change has been well recieved by the majority of buyers and the people who dislike it are few. If it is liked by most of the customers, then changing it because a couple of people dislike it wouldn't make sense.

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