John,

There was alot more to our conversation than that but as it was a private communication between you and I, that is how it needs to stay.

As I told you several times, we gather suggestions, data, statistics, how people are searching, reporting, etc and we come to a decision that we feel benefits the LARGEST majority of our members, customers and vendors which this new department structure is doing. When you have over 700,000 members not all are going to be happy with all changes and unforutantely we can't do exactly what each individual wants or a handful as much as we would like to. Of all negative feedback we received on these changes it was FAR less than 1/2%,  all other feedback and data to back that up was positive. Also based on sales, customers contacting us having problem finding items and other data/reporting it appears the changes had a great positive impact on the Marketplace.

The department restructure has been requested for years and we are very pleased that we finally dove in and tackled this project. We will continue to make tweaks and improvements to it and other areas of the site as always.

 

Regards

Stacey