now that was just palin rude Sharen. considering that the products you make are very well thought out and modelled, and you also offer free models that are every bit as good as the purchasable ones. perhaps the person that wrote you was a disgruntled online store person? though why they'd take it out on you I'll never understand... on behalf of the rest of us.. thank you and Mike very much 8 ) only the best for thee and thine