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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Marketplace purchases VERY slow to begin download

crocodilian opened this issue on Apr 21, 2013 · 3 posts
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crocodilian ( ) posted Sun, 21 April 2013 at 3:09 PM · edited Fri, 29 November 2024 at 10:27 AM

Hi there,

going into my account, to download files that I've purchased, I find that the downloads can take a very long time to start, a minute or more.

This occurs whether I'm going from inside the webpage, or from the link sent direct to my email.

This is really a drag, and significantly discourages me from buying more -- if I have to sit by the computer, babysitting downloads . . . not likely to buy much.

crocodilian ( ) posted Sun, 21 April 2013 at 8:11 PM

I'll amend this: I tried using my Mac, and I found that it was very easy to use DownThemAll [Selection] and rapidly dlownload my purchases.

I have no idea why it didn't work on the PC (they're both running Firefox), but the difference in convenience is huge

AmandaC ( ) posted Mon, 22 April 2013 at 8:59 AM

Hey crocodilian, 

     I am happy to hear that you got things downloading for you. We haven't received any other complaints of this so not sure why this was happening to you. This morning I had a few admin's test the downloads and they started immediately with no issues. (PC & Mac) 

Let me know if this is a continued issue and I will have our developers dig into it. 

 

Thank you and have a great day!

 

Sincerely,

AmandaC

 

 

 

 

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