Hey crocodilian, 

     I am happy to hear that you got things downloading for you. We haven't received any other complaints of this so not sure why this was happening to you. This morning I had a few admin's test the downloads and they started immediately with no issues. (PC & Mac) 

Let me know if this is a continued issue and I will have our developers dig into it. 

 

Thank you and have a great day!

 

Sincerely,

AmandaC