Hi.

I can assure you that the 32/64-bit part works. It has been installed by hundreds of users and it is in use every day in that configuration. What is not always obvious is that Windows can lock files and prevent overwriting them.

To correct the issue you should restart the computer and avoid starting Poser. Then delete the whole Reality directory in the addons dir. and re-install the correct version of Reality.

The buttons are disabled by the program, it is a feature designed to prevent clicking the registration when there is no correct data. Once the name, order number and serial numbers are all entered the buttons automatically enable.

Make sure that you have the latest version of Reality, 3.0.1.193, re-download it from you account or from our website ( http://preta3d.com/tasks/Reality3Download.php ) and install it as described above.

Make sure that you do not copy other characters like blanks or newlines when you copy the serial number to the clipboard. If in doubt then type the serrial number one character at the time. The registration window has been tested by hundreds of installations so we know that it works.

If you need further help, given the confidential nature of the registrayion data, the best way to contact us is via email. The address is in the Reality User's Guide but here it is for your convenience: reality at preta3d dot com

Thank you.

Paolo

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