Had same problem. I just added the *.exe extension that I needed for mine and it worked fine. Then I wrote and told them about it. They said they are having trouble with some of the browsers not doing what they are suppose to be doing with their download? I am sure since they can't change all the browsers in the world, they will have to change their stuff. They said they are working on it. So I guess they have not fixed it yet. I also wrote that the download instructions help that comes in your mail, the URL to go to, only pertains to zips. And that it really was no help at all when they are giving you .exe. Maybe they will fix this too. I know sometimes these in-capabilities are a stickler to figure out. Working on one of my own. Works in IE put not in Netscape, really wish all would be same. Would sure make life easier and I am all for that! smiles