I understand all that I have done that procedure and it still does not work. My system is custom built and it does not run like a store bought all ready made and configured system, so most installs work but every now and then some do not. I may have to get a hold of the vender and see what can be done.For now I wont purchase anything else from the vender (even though I would like the other sets) I will wait until this problem is solved or purchase the new Poser upgrade.