Thanks for the update BW!!  

 

Please we ask that you be patient as we are trying hard to figure out what the issue is and resolve it. In some cases where it's just some experiencing issues in different ways or different factors involved it's hard to isolate and takes some time to get it all figured out.

Please know that we aren't ignoring the issue that some of you are having at all, we've done several different things that appeared to help some while not helping others, we've investigated several different things, made certain tweaks, etc so we are working toward finding a solution, it's just sometimes not as quick as some of you prefer and we do know it gets frustrating. Please believe if we knew what the issue was it would already be a non issue as we don't want anyone upset. Also not being able to replicate it with any of our staff here makes it even more difficult, we are trying our best though and will continue to hammer at way at different things to get this figured out as soon as we can.

 

Thank you!