Often problems are found and reported by the testers but aren't deemed important enough to fix before release.  I encountered that so many times when beta testing MMORPGs.  

I also encountered the same resistance when problems were reported while testing a certain application when I was dressed all in black.  Needless to say ... everything reported and not fixed while testing that application resulted in massive customer complaints in the forums along with accusations the testers needed to be replaced.  A lot of stuff does get fixed before release, but the closer to release it gets, the more likely a problem will be shelved until after release.

 

I like how Hivewire is so receptive to our suggestions.  Makes me wonder how that other place got so far away from valuing customer feedback.  How a company handles customer dissatisfaction ... even if it's deemed to be in the minority because the vast number of customers never frequent forums (or only read and don't post).  Thing is ... while forum's may be frequented by a small segment of the customer population, they ARE a cross section of the customer population, and if a large number of the posters are unhappy, so too are a large number of the customers who are silent.

Quote - That is great to hear Paganeagle, as an ex-Field Trial manager I always wished that the testers would take that approach.  As good as she is Dawn is bound to have a few issues and any not found during testing will soon be found when she gets out into the wider community.  Of course the testers will not find everything but she deserves a good start.  How often have some of us tried to use something and found it had basic problems and we are left asking "how did this get through testing and not have this picked up?" Dawn looks like a stunning figure so I hope the testers make sure she has a stunning launch.

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Burning within each of us are Fires of Creativity

Satira Capriccio