It's the file locker.  Prime members get space on it with their membership others can purchase it.  I'm not sure why it would work from there.  But when we look at how the freestuff is downloading ok & the file locker is also better that says it's not the whole site but rather something specific to how the files are being sent via the store.

It's also only a few people so as you know I'm not fully ruling out an ISP issue, not after my experience with facebook and Verizon that affected things only for 1 area of Facebook.  It could be if you all have the same isp that there is a stop, block or throttle of some kind in place for that type of file call.  They'll never tell you of course.

The alternate option is if any of the people having a problem can log in to the site from elsewhere and try.  I was able to prove the issue we were having on FB was due to Verizon when I couldn't do it with my laptop at home but I could go to McDonald's with my laptop and switch identities there no problem.  Others with the issue did that as well. Same laptop, same account, different ISP.  Once I pointed that out to Verizon publicly the issues were "mysteriously" cleared up in a couple hours.

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I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.
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