Forum: Community Center


Subject: Extremely Slow Downloads

RodS opened this issue on Jun 10, 2013 · 210 posts


RodS posted Sat, 06 July 2013 at 2:26 PM

I just got home from running a little test... I downloaded the same 43MB file I've been testing with using the public WiFi at Centerpoint Medical Center here in Independence. The download speed averaged about 600KB/sec - still not the 1 - 2 MB I used to get, but much better than the 113KB I got from home when I tried a couple moments ago.

Very baffling... While I agree with BWSupport that there are countless variables out there, something changed a little over a month ago. I do find it odd that I can download @ anywhere from 1 - 3 MB/sec from anywhere else, but not at Renderosity. Perhaps something changed in or around Renderosity/Bondware's locale? Very curious...

The info you requested..

 

1.) your ISP: Comcast

2.) which browser and browser version you are using: IE 10, Firefox, Chrome - on 3 different systems..

3.) router model and software version: Comcast Xfinity, Arris TG862 (Firmware unknown - pushed to router/gateway automatically by Comcast

4.) modem model: N/A

5.) anti-virus/firewall software you are using: AVG Anitvirus/Firewall on System 1, Norton Antivirus/Friewall (provided as part of my Xfinity service from Comcast) on other systems.

6.) your general location: Kansas City, Missouri area.

7.) post your trace route results to www.renderosity.com..... coming soon

Thanks for keeping us in the loop, BW Support. I know it's a lot of troubleshooting, and a very complex issue. I think I speak for many of us when I say we feel better knowing you're still investigating the issues.

 

"I reject your reality and substitute my own" - Adam Savage