rgirl,

Seriously, try smith micro tech support.  You bought the programs.  If they don't work in a system they are supposed to work on, they can either help you solve the problem (they are way smarter than I am) or they can refund your money until the next version.

I've had good luck with them.  They do seem overworked, so be patient, but they do respond.

If you have a geeky friend who knows windows, maybe they can look at your system and see if they can find the problem.  There are services that can log into your system using a variety of online tools to try to diagnose the problem, but I still would go to SM simply because everything else works and it appears to be a poser problem.

I wish I could help more, but not much I can do from here.

 

Good luck