Virus opened this issue on Sep 21, 2001 ยท 221 posts
DTHUREGRIF posted Sat, 22 September 2001 at 6:27 PM
Dmentia, :: Thanks so much for the compliment. When I go to K-Mart, I can accepot that alot of the crap on the shelves is crap, but it doesn't mean I'll buy it. Why should The Marketplace be any different? Mike, The Marketplace as it stands now IS different. K-Mart does not allow anyone and everyone who wants to sell something to sell in their store. They have buyers who decide what product will be sold in their store. And those buyers are going to have some sort of standards as to what merchandise gets sold in their store. Granted, they may not be the same standards as Macy's, but there are some standards. (And actually, their standards have established in your mind the idea that a lot of the stuff in their store is crap. You go in predisposed to think of the merchandise as crap.) That's not elitist. That's the way retail generally works. And most retail establishments like K-Mart and Macy's will take that product back within a certain period of time if a customer is not satisfied with it. They don't make you deal with the manufacturer of that product unless it becomes a warranty issue down the road. I realize that with downloadable product, returns are a much trickier issue. There's nothing physical to take back and no guarantee a person will delete said product once receiving a refund. However, if a retail establishment has to deal with an extraordinary amount of returns on a certain product, you can bet the buyers will think twice about carrying that product in the future. Many, certainly not all, products are actually tested by buyers before an order is placed for that product. And a customer at least gets to look at what they are buying when buying it in a brick and mortar store. Correct me if I'm wrong, but as long as a product submitted to The Marketplace is packaged correctly and works as promised (meaning it has the correct files, etc), it is allowed into The Marketplace. That's fine, if that's the way Renderosity chooses to run their store, but it can't be equated to K-Mart or any other brick and mortar retail establishment. It might be more closely equated to mail order in that the customer only sees an advertising representation of a product before purchasing. But even most mail order houses have buyers that decide what product goes into their "store" and they stand behind that product. Renderosity's store is really more like a cooperative or bazaar where pretty much anyone who wants to set up a storefront can. And the level of customer service and quality control they give can vary widely. Like it or not, any experience from one vendor (most especially from more than one) will have an effect on the other vendors. This actually works somewhat in the favor of lesser quality goods. It benefits them much more to be surrounded by quality goods than it benefits the quality goods to have lesser quality in their midsts. I don't think that is elitist. I think it is reality. I completely understand these vendors feeling the need to find some way of assuring consumer confidence, since the Marketplace absolves itself of responsibility for it. I can't say yet whether I think the idea of a guild is a good one. I'd really need to know much more about how it would work. Personally, I think it is much better to have the site owner take responsibility for what is sold in their store. Does that mean that there will never be unhappy customers? No. But it does help establish a reputation for a store as a whole. And that reflects on all its vendors. Diane