<< Personally, I think it is much better to have the site owner take responsibility for what is sold in their store>> Hi Diane! I totally agree with you there. I would think that if a site is going to commit to an online store, then inventory responsibility (including quality) should definately be their baby also. Otherwise, the site would become known more for their bad store rep instead of the good forums. The customers are members and if they don't care about the customer, then do they really care about the member? I purchase a LOT of stuff from here, some from 3Dcommune. Heck everyone has seen my credit card at one time or another :) I was taught by one of the best (Diane) on how to test and what to look for. And I'm going to say this and I'll probably get hit on the head for it BUT...if I had a choice..if all things were equal as to the products in the online stores between here and 3dcommune, I would pick the 3DCommune in a heart beat... Know why? Because I know what the testers put those products through, I know how freaking picky they are (I'm one of them) there is no one there that is afraid of hurting a vendor's feelings by asking them to improve their product. We don't necessarily take everything that comes to the store either, we have turned things down because the craftmanship was not there...and I see it turn up here and wonder why. Plain and simple...I spend more here simply because most of the vendors that I buy from are here, unfortunately..why they are not over there too is beyond me...but that is a different subject. All I'm saying is this...the store needs to take responsibility for what it allows in....whether it be customer service, refunds or whatever. It just seems to me that for the past six months it has been more concerned with "how much stuff can we get in here to sell no matter what the quality is and by the way let's tell the vendor that they aren't charging enough and they need to change the prices before we will put it up in the store." (that happened I know for a fact, I have friends that are vendors to and they talk when they are pissed off trust me.) Anyway...I'm probably going to get blasted for this, but it's all the truth. And if I have to go down in flames, at least I can go down knowing I've told the truth :)