On the e-on page, 1. Click at UPDATES 2. Click at Vue 4 3. Click at GO HERE TO GET THE UPDATE 4. When you are "INSIDE THE RESTRICTED AEREA", first have a look at the address to see if your Vue serial number (Vue 4 ?) is written there. If yes, click at the RIGHT ARROW at bottom. This brings you to the download zone. If your serial number of your actual version of Vue is not written in the address, you first have to register at www.e-onsoftware.com/register. Sometimes even if you already have registered before. After that, without leaving your browser, start again from point 1. Hope this helps. :-)Guitta