thanks for trying to help  but ive entered this password  twenty different ways including copy and paste from the email that they say is valid and typing it in with just the shift key on caps.

Smithmicro suggest updating my Windows 7, which is rediculous, and then closed the incident with some legalities of saving the email.

they are more concerned about protecting Ft Knox than getting my copy of Poser that i payed alot of money for to work.

i give up too, and am going to send it back and contact my credit card company.

what a shame, ive been looking forward to a 64 bit version for 2 years.