I'll make one comment It may help, you do have all the latest updates, WHICH may be the problem, IE 11 which windows will auto update too unless you told it otherwise causes a HUGE issue w/ poser mainly due to SMArtSkinUIReleaseDLLx64.dll or 86 if your 32bit, go to uninstall windows features and remove IE 11 see if that helps if not they screwed up and do what you need to do