Quote - yea, your probably right, its my fault

Nah, we believe you. I know it's extremely frustrating when you are doing all the right things and still a thing isn't working like it should. It's most likely that a SM tech support agent may have to issue you another serial number or something. That has happened to me once on another companies product. There is also possiblity there is an issue that the tech might have to log into your PC with something like "LogMeInRescue" in order to resolve it. I've done that for a living for a few years. Sometimes it's just a weird thing on the computer you normally wouldn't expect. In the meantime a lot of people here will simply throw out anything they've encountered in this situation in order to assist as best they can. We all love to help. All the best mylemonblue

My brain is just a toy box filled with weird things