well its of no use now

i went on Smithmicro to the service pack 3 and it required a credit card.

but you are making my point for me.

if you meet the system requirements listed by the manufacture and you buy the software and you install it and enter the given serial number the software should work.

and the the tech support should be able to either fix the problem or offer a refund or at least offer to send another copy of the software.

neither of these were done