The problem is that Windows' recent update to Internet Explorer 11 broke Poser.

SM fixed that issue with their latest Poser Service Release, but you have to install that first before you can activate Poser.

OR you have to roll back your recent Windows update and uninstall IE-11.

 

So, what do you expect customer support to do ? Another serial number won't help, as this will be also "broken" by IE-11.

I also doubt they have a copy of PP-2014 lying around that needs no activation at all, and if they have, the library would still be broken because of IE-11.

I'm not a big fan of SM's customer support either, but in this case it is Microsoft's fault for issueing a buggy Explorer update that breaks a lot of programs.

(They even issuied a patch that prevents your system from updating Explorer automatically.)

 

You already got to step 2 of the checkout where Digital River, SM's distributor, wants your data to let you download Poser's SR-3.

So that means that your original serial number is valid, because without one they will immediately refuse your request.

Unless you fix the IE-11 problem ON YOUR SYSTEM, there's not much anyone else can do.

 

The only other option would be to download a more recent copy of PP-2014 from one of SM's servers, as these usually include the latest SRs, which the physical copys don't.