Quote - > Quote - and the the tech support should be able to either fix the problem or offer a refund or at least offer to send another copy of the software. neither of these were done

I'm surprised that they didn't at least send a copy of the download manager (presuming the serial from the boxed version would work), which would download the patched version of the program file.

 

Quote - When I downloaded the SR3, I didn't need a credit card, just the serial number. The flaw in your argument, which you do not seem to want to acknowledge is that pretty much everyone else who bought Poser 2014 has gotten the program up and running with relatively few problems. So the question is, what's different about your situation? I'm pretty sure it's not the serial number.

What's different, Earl, is that the OP is likely trying to install it on a system with IE 11; we all installed it with earlier versions.  The issue with IE 11 is fixed by the service release, which may need to be installed prior to running the program the first time (it is with the current download version)

That may be, but as I said, he's not even willing to entertain the idea that it's something other than the serial number. I get it, he's mad at Smith Micro and non-tech support. But if he wants the problem fixed, at least listen to the people who are trying to help.