I downloaded the updates for PoserPro 2012 SR 3.2 last evening and the SM link is directed to CP.  I own the hard disc copies for both PP2012 and PP2014 and was challenged in the same way.  Both purchases were not through SM or CP but Amazon.  I simply checked for correct information and clicked on continue at the bottom of the page.  Once the order confirmation page appears, click on the download link.  Had no issues downloading afterwards.