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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Where did my purchase go?

Jimdoria opened this issue on Jan 27, 2014 · 5 posts
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Jimdoria ( ) posted Mon, 27 January 2014 at 9:34 PM · edited Thu, 28 November 2024 at 6:30 AM

Hi - 

Around New Year's eve / day I purchased a bundle from Blackhearted that included the GND Anastasia, Shae and the Tyler Characters. I have the files from this purchase, and the purchase amount ($39.93) shows up in my bank statement, but I don't have any record of it in e-mail of it and now it does not appear in my account. 

Can you verify that I made this purchase? Why isn't it showing up in my account?

A screen clip from my bank's website is shown below, with the amount of the charge.

Thanks for your help!

  • Jimdoria  ~@>@

ShelbiE ( ) posted Tue, 28 January 2014 at 8:59 AM

Hi,

Do you perhaps have multiple accounts with Renderosity?  If so, could you please let me know what they are so that I can check those for you?

 

Thank you,

Shelbie

Administrative Assistant

ShelbiE

Administrative Assistant

ShelbiE ( ) posted Tue, 28 January 2014 at 9:09 AM

Hi Again,

You purchased this item under the user name of "CLOUDWATCHER", order #112454187. Please contact us if you need additional assistance.

Thank you and have a great day!!

ShelbiE

Administrative Assistant

cloudwatcher ( ) posted Wed, 29 January 2014 at 7:20 AM

Holy cow, I didn't even realize I had 2 accounts on here! 

Drat, there goes my secret identity! :-)

Thanks for your patience!

Store Staff ( ) posted Wed, 29 January 2014 at 9:25 AM
Site Admin

LOL...(I won't tell anyone)

 

Glad we were able to help.

 

Have a great day!!

 

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