We are starting to utilize Amazon S3 to improve accessibility to product files, especially since the file sizes are trending larger and customers were having issues downloading those large files .  The file will be named “product_file_xxxx.zip” instead of the display name for the ones that are on S3. We have made a temporary fix of giving the option of downloading either way (you can now see this on your downloads page.

 

Once we get all files converted to S3 the techs will make a permanent adjustment that will be what you all need for downloading but hopefully this temporary fix helps you for now:) 

 

 

Thank you

Stacey