Is this from a saved scene or loading the figure up from scratch?  If it's from a saved scene, it is likely because of having binary morph targets enabled; they don't play nice with the Gen 4 figures.  Make sure they are disabled by unchecking it in General Preferences...

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The Wisdom of bagginsbill:

"Oh - the manual says that? I have never read the manual - this must be why."
“I could buy better software, but then I'd have to be an artist and what's the point of that?"
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