Quote - > Quote - Agreede- totally. I've been going round and round with them for 8 months now on my hanging and crashing issues with Pro2014 and they still have no answer for me.

They seem to act mainly as threshold guardians, who are present primarily to prevent any information from the users from actually getting through to the Poser Team.  The process involves unnecessary hassles (report the same data over and over, in various bug reports, rather than having it in a database so Customer Support can call it up at need?  WTF?).  The CS representatives seem to have a default mode of 'blame any error on the user'.  The CS representatives are terse and uninformative, even evasive.  The bug-reporting page is flawed; I have never been able to upload a file.  Too, the link-handling on the download e-mails SM will send are screwy and flawed, susceptible to errors in ways that download link e-mails from other companies are not.  These latter two cases were blamed on the user, but Customer Support.  Customer Support is there to tell you, "That's not our problem.  That's your problem."  Frankly, the whole bug reporting process sucks eggs.  :cursing:  :lol:

 

So I'm not the only one who thinks this. Good to know. I've heard others claim the tech support is very helpful. That has not been my experiance. I did get them once to agree that it wasn't user error, but they had no solution at the time and would have to look into it further. Haven't heard a word about it since.

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