Quote - > Quote - So I'm not the only one who thinks this. Good to know. I've heard others claim the tech support is very helpful. That has not been my experiance. I did get them once to agree that it wasn't user error, but they had no solution at the time and would have to look into it further. Haven't heard a word about it since.

They can be helpful.  I have had the odd constructive encounter with them, but such cases were unusual.  In my experience, they can be helpful in the same way that the Hair Room styling tools can be useful.  It's really a special case, when it works, and the default situation is no-good-very-bad-all-snafubar-useless.  :unsure:

I think the main CS rep is a Rosity member and a Poser user, and I don't mean to malign that individual, who seems to be the one with whom I have consistently dealt.  I suspect it is a broken system, a bad process, rather than a rotten employee or two.  I'm sure the individual in question is well-intentioned and remarkably patient in a difficult job, but that hardly matters when the end result is so bad.  Oh well.  Didn't mean to turn this into a Poser Customer Support hatefest.  :unsure:  :lol:

 

Sometimes the only way to get things fixed is to rock the boat.