Forum: Poser - OFFICIAL


Subject: Does SM listen to it's customers?

EClark1894 opened this issue on Mar 26, 2014 · 72 posts


moriador posted Mon, 31 March 2014 at 11:53 AM

Quote - Looking at the original question and the recent responses tends to suggest that, if SM does not promote it's figures then it is a foregone conclusion that they do not listen.  It could be that they do listen but have decided that spending time with content is not their game plan.

There was a similar thread about two weeks ago questioning whether SM should concentrate their efforts on software features or conent and there were a number of users who felt they should conentrate on the software and not content.  That is not to say there weren't a lot of people of the opposing view but, I suspect, that while someone from SM will have read the thread, I doubt very much if either view influenced SM very much.

I do think supporting Dawn is a good idea and I do not see it makes them beholding to Hivewire any more than DAZ in the past, or Rendo and RDNA for that matter.  The fact is SM, rightly or wrongly, appear to see the software features is a higher priority and I doubt little said on this forum or any other is going to change that in a hurry.

 

This makes sense to me, and I have to agree. I don't see the idea of SM suddenly trying to compete in the content market to have a huge likelihood of success.

I do think they need to update older figures so that they at least WORK with the content supplied that is supposed to work with them. When you have to coach newbies on how to adjust joint parameters just to get James' footwear to fit -- James! -- it doesn't make SM appear to be a quite on top of things.

Other than that, I wouldn't mind seeing Content Paradise improved, and a little more quality control employed in filtering its offerings. Right now, I don't buy anything there that isn't made by a vendor I'm very familiar with. But that's just me.

On the other hand, I suspect that we in the forums are the 1% of Poser users. I mean, why not listen to us, since the other 99% probably isn't nearly as vocal? But I still wouldn't go so far as to base a business plan on what we say. I'd rather trust my own sales figures and in-house marketing teams who have spent some time figuring out what the other 99% of their customers want.

Customers may know what they want for themselves, and it's great if they communicate that. But they don't necessarily have a clue how to actually run a software business.


PoserPro 2014, PS CS5.5 Ext, Nikon D300. Win 8, i7-4770 @ 3.4 GHz, AMD Radeon 8570, 12 GB RAM.