First question is :
Did you update the content files with the latest version?
With you serial number you can get a content update at SM's site.

The initial Roxie had faceroom errors.
These have been solved in the content updater.

Poser 1, 2, 3, 4, 5, 7, P8 and PPro2010, P9 and PP2012, P10 and PP2014 Game Dev
"Do not drive faster then your angel can fly"!