Forum: MarketPlace Customers


Subject: thursday sale

Dave-So opened this issue on May 31, 2014 · 8 posts


sapat posted Mon, 02 June 2014 at 12:47 PM

Well, unfortunately since the SAV VOM sale was cut off, and no one bothered to answer my sitemails, I just blew this place off and didn't come back til Sunday afternoon around 3pm.  I was (and still am) very angry for the lack of customer service and the attitude that 'oh well, we just gave you a couple hours sunday morning'.

The sale gets cut off almost a day early because someone dropped the ball on your end by stopping the throwback thursday sale and not making sure the SAV VOM store items were still on sale.   I used to be a store admin somewhere else.  When you have overlapping sales with items from one vendor in both sales, you have to make sure when one sale ends that the items are still marked 'sale' when the other sale is still in progress!!  That's the stores fault, and is bad for customers who come here and find things that are advertised sale items not on sale and you can't find anyone to help you.  Then I find out 3 hours too late on Sunday afternoon, that the store sneaked a few hours of the sale back in, but you had to be here before noon on a Sunday morning!  Really, who even knew about it???

I never got an email notice that the VOM sale was on again for Sunday.  Where did you announce it? I don't ever go to forums here.  I only came here and searched for a customer help forum out of desperation on Saturday to find out why the sale ended and no one was answering my site mails.  In fact, it's Monday afternoon, and my sent sitemails are still marked UNREAD.  Pathetic customer service.

Am attaching the email announcement I got for the wishlist item (with my email addy blacked out), however I am no longer interested in it since I came here and it wasn't on sale and no one was available to help me. But if you needed proof that I got it, here it is.  It came at 5:08am on May 31st, and when I checked email about 11am, I came here and it wasn't on sale at all.

I checked off and on all the rest of Saturday and Saturday night waiting for someone to answer me or help me and no one did, so just forget it now.

That's really poor customer service when no one responds to he customer, especially when you see "Online Now" by the admin name in the forum, so you know they're online, why aren't they helping?