Hi. 

I will work with you on this. :) Can you please tell me which browser and version of that browser you are trying to view the video with? There is a known issue with the latest version of FireFox and we are working on that. If you have 2 different browsers on your computer, can you try viewing it with a different browser and see if that works for you? Also, if that does not work, can you tell me what type of internet service you have. ie cable, dial-up, dsl? And what internet service provider you use? Then your operating system? With all of that I can help look into this a bit further for you to see if we can get this resolved. :)