Forum: MarketPlace Customers


Subject: Transaction declined by fraud service????

Madbat opened this issue on Jul 19, 2014 · 13 posts


StaceyG posted Sat, 19 July 2014 at 11:51 AM

Hi Madbat,

 

I am looking at my report through our credit card gateway and its saying the zip and street address didn't match credit card info but what I saw also odd is it has USA on it with your address which might be the problem.

 

Let me do a little more digging so we can resolve this problem. We recently made some changes in regards to our credit card gateway so please bear with us as we make the correct adjustments to be sure we are keeping our true fraud rate low as well as not causing issues on non true fraud captures. We will look into this and get back with you

 

 

Thanks

Stacey