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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 12 9:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Unable to complete a purchase . . .

Miss B opened this issue on Jul 21, 2014 · 3 posts
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Miss B ( ) posted Mon, 21 July 2014 at 4:02 PM · edited Wed, 04 December 2024 at 2:32 AM

About 2 hours ago I tried to purchase too items, but the site (both store and forums) were either not loading or extremely slow.

I did receive the Order Confirmation email, but when I clicked to Pay with PayPal, it cr*pped out and I never got to finish the checkout process, so never received the Payment Confirmation email.

Since I don't want (or need) anothher Order Confirmation, I don't know how to "pick up" with the processs of paying for the products I want.  FYI, the Order Confirmation ID is 112559653.  If you could let me know what I need to do next to get the actual payment made, I'd greatly appreciate it.

Thanks in advance for your help in this matter.

Miss B

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

Miss B ( ) posted Mon, 21 July 2014 at 4:06 PM

OK, never mind.  Out of curiosity, I just checked my account, and the Order page has the PayPal Click Here to Pay button, so I'm all set.

Since this has never happened to me before, I didn't realize purchases would go into a "pending" hold.  Glad that was easy to get finished.  :-D

Miss B

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

StaceyG ( ) posted Mon, 21 July 2014 at 8:29 PM

Great, thanks for letting us know and glad you got it sorted:)

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