Hello

 

Credit Cards have a two step process. An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified. This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged. It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled. If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account.

Your first try that got the failure you had a different address you input which was apparently not the address that was the correct billing information that matched your credit card which is why the verification process failed. The second time you tried you put in completely different address billing information that was apparently the correct billing info for your credit card and this charge was able to "settle".

 

The error was not on our end as all credit cards used anywhere go through this two step process and if they verification can't happen because the billing information is not correct a pending charge will occur but will never settle so it drops off so we never "received" the money for the pending charge that is not settling. 

My advice would be to contact your card company again but let them know that the first charge that is pending was due to the billing information your input on our checkout page not being the correct billing information for the credit card and tell them it won't be settled as you placed a second order correcting that wrong billing information and this was the one that went through and was able to complete so hopefully they will remove the "pending" charge and remove any nsf charges from your account.

 

You can have them call our toll free number during normal business hours 1-866-220-2949 ext 731 and they can speak directly to me (Stacey, Marketplace Manager) if they have any questions but there is nothing we can do on this end since we never actually received the first one that was not settled.

 

Thanks

Stacey

Marketplace Manager-