I'm not part of Rosity, so I can't help. But I am curious, does your September rewards spending actually show an amount (You seem to indicate that it does)?

I regularly encounter a problem with the way Renderosity shows how far away you are from rewards; As far as I am concerned their number can be incorrect and is unreliable because they don't take into account the sale prices and coupons until after you check out.

I have been snookered because the amount they show has said I have enough to meet rewards when it's really not.

IMHO they should show you where you stand BEFORE checkout and not their presumed (and maybe accurate or maybe not accurate) amount after checkout.