Forum: MarketPlace Customers


Subject: Two problems with purchases

Meddlesom opened this issue on Sep 01, 2014 · 10 posts


Meddlesom posted Thu, 04 September 2014 at 9:31 AM

Quote - Okay the first problem is due to accidentally hitting the "submit order" button twice while it's trying to process the order. I've removed the "empty" order from your account.

 

The second issue is because your payment from paypal didn't come through until about 1 minute after midnight since your order was placed at like 23:59 and 32 seconds, by the time you went to paypal and the paypal transaction was done and it was 1 minute after minute and the render rewards goes by PAID orders at 12:00 exactly but I will talk with the programmers tomorrow after the office opens back up since today is a holiday and see what I can do to get this added and your render rewards right for August since it was right there on the edge of time. IT was just all bad timing the time the order was placed then the paypal transaction happening afterwards.

 

I'll make sure to somehow get this fixed to compensate you for render rewards that would've counted toward for August purchases.

 

Thanks

 

Thanks for looking into it... any luck so far?