Okay can you tell me what Smith Micro is saying is the problem here so we can try and help in case it's something maybe we can do on our end. You have Poser Pro 2014 correct?

I'd just like to know what exactly the issue is so I can understand more of why this is happening for you since we've had many others buy this same upgrade for the Game Dev software and be able to install with no issues so It would help me a lot to understand what the issue is exactly and what they are saying, can you email me your communications with them so I can get a better understanding?

We are resellers of that software and it clearly states on the product page

 

All sales are FINAL.
No refunds or exchanges will be made.

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Which is true for all the software we resale for them but we want to make this right so I want to help you but I need you to help me by providing me MORE information of what is going on if you have the Poser Pro 2014 software we can help you get this upgrade to the Game Dev to work as we know there are no other customers having a problem so please give us a chance to do that

 My email is stacey@renderosity.com

Thanks

Stacey