Okay we are all trying to help you not treat you poorly AT ALL. I see now the communications that Smith Micro techs were trying hard to help you and you were treating them extremely rude and that doesn't have to be that way Kage. I always always always try and help you and make things right when you've had issues here and I hope you recgonize that because I know that I personally have done whatever it took to make sure you and any issue with an order you had was taken care of and I'll do the same here.

 

We have to confirm that it's okay to give this refund as per our reseller agreement that states no refunds are to be made but I'm sure  if you just give me a minute I can get the confirmation from the appropriate people and get you that refund, Just be a little patient please, that's all I'm asking. 

 

We are and have ALWAYS tried our best to help you when you get upset and same thing now just give me a little minute here please, that's all I'm asking.

Thanks
Stacey