No you are so misunderstanding. this software is not " renderosity policy" its a SMITH MICRO agreement contract policy it's not on our refund policy , its ON THOSE SOFTWARE product pages. They weren't hiding behind anything, it's just the tech that was TRYING to help you said you needed to contact us then we had to contact the people at SM we have the agreement with of ALL SALES ARE FINAL to get approval which took all of 10 minutes once we sent them your communications and I was asking you very kindly to please be a little patient but since you weren't now the funds are tied up with paypal and we could've already had the refund done like I posted above but now we wait on paypal and that delays

 

You are complely misunderstanding what the hold up was on getting the refund done within 5 minutes of you asking us for it, why it took a few minutes longer..