I'll say again:

SMITH MICRO WAS NOT HELPING - ALL THEY KEPT DOING WAS SAYING IT WAS THE WAY I WAS ENTERING THE SERIAL NUMBER OR THE VERSION OF DOWNLOAD MANAGER.

Nevermind it was the same serial in their Help ticket that they swore worked for them, and nevermind they know their download manager forces download and install of the newest version before checking for available software downloads of any other type - all of which was mentioned back to them repeatedly - which led to the atypical "It must be something corrupt on your system" cop out answer.  That is not helping it's just giving someone the runaround!

They still haven't helped me get the updates for Poser Pro 2014 physical I purchased (or Poserfusion) and still refuse a refund on that - which is why I became so irate so quickly with their tech support, because frankly, I have had it.

I even specificly asked them for an alternate download method and they refused.  That is not helping!

All that's left for me to do anymore is burn bridges as that seems to be all I am good at and I don't even care anymore.  Too many other problems I don't need constant problems accessing software and updates, or be unable to use software I purchased.

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