Quote - I've not tried it, but as far as I can see it's a parented figure - meaning you wouldn't expect it to conform. However I would expect it to move with her head, but you'd have to pose the tails yourself.

Just checking: you did use the 'set figure parent' command, and not the prop parent one?

 

I gotta go back and check again.  But I didn't contact them, it's a freebie and states "File is provided AS IS with no technical support or warranty."  Sounds like they don't want to get harrassed for something they aren't making any money from, and I can't blame them for that.