Hello

While we understand your frustration regarding contacting the vendor if you are having technical problems, the reason for this is they are the creators of their items so they can provide the most helpful support for these types of issues as we are a brokerage not the actual copyright who created the item.  

If you ever have any issue with a vendor not responding or not being helpful just let us know and we will intervene on your behalf.

Glad this was resolved easily for you

Happy Thanksgiving!!

Stacey

Marketplace Manager