heh... I actually got one of these calls about two months ago. His angle was that "Microsoft wanted to test a new malware removal tool on select customers". I told him that I use Malware Bytes regularly (which I do) and if that can't fix it, then I just reload the OS. No biggie. What he said next had me laughing out loud... "Sir! You can't do that! It's illegal to install your own OS. You have to use a licensed technician!" When I asked him to direct me to the legal section of Microsoft's website to clarify that, he hung up.

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AMD FX-9590 4.7ghz 8-core, 32gb of RAM, Win7 64bit, nVidia GeForce GTX 760

PoserPro2012, Photoshop CS4 and Magix Music Maker

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...and when the day is dawning...I have to say goodbye...a last look back into...your broken eyes.