Hello,

This is something we have addressed with Paypal and before and for some reason the two have a hard time communicating with each other at times.

Whenever this happens, you can follow the steps below so you will not have to have to reorder and use a different method of payment:

Please log into your paypal account and choose the SEND MONEY option.  

Send the amount due to payments@renderosity.com . 

Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.

Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.

Thank you and have a wonderful day, 

Kristi

Community Relations Specialist

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