Forum: Community Center


Subject: My Credit Card was HACKED again!!!!!!!!!

Lyne opened this issue on Feb 19, 2015 · 124 posts


badbear posted Fri, 27 March 2015 at 1:37 AM

Gee Whiz I was reading Kristi mention of how secure and impossible it is to steal data ..

Hi Lyne,

We do not store credit card numbers in our database and after the number is entered, it gets heavily encrypted so it cannot be accessed.

We are very sorry this has happened to you and can assure you it did not happen on our site.

Warmest Regards,

Kristi

Renderosity Admin

Which is real funny cause I got an Email from them today that reads…….

This correspondence is to notify you that Renderosity has concluded an investigation into unauthorized access to payment card data on our website. Unfortunately, our investigation found that between February 9th and March 18th of this year, there was an intermittent attack that resulted in the exposure of some payment card information to an unauthorized third party.

* By policy, Renderosity does not store credit card information. However, the nature of this attack resulted in the capture of sensitive information during the check-out process itself. Only customers that used a payment card directly on the site during this time-frame were at risk. PayPal orders were not at risk.*

* Renderosity has since increased security for all of our production servers, implemented a new IDS (Intrusion Detection System) to insure real-time alerting and active response to such attacks going forward. In addition, we have engaged a third-party to perform a complete security analysis of our hosts and applications in addition to regular PCI (Payment Card Industry) scanning as required by our payment processor to be certain we have rectified all potential security issues.*

* Since you placed an order using your credit card during this time frame, we urge you to immediately contact the issuer of your credit card to have it replaced for your protection.*

We want to emphasize that Renderosity takes the security of our customers very seriously. We sincerely apologize for this inconvenience and appreciate your continued support. If you have any additional concerns or questions, please feel free to contact store@renderosity.com and we will address them quickly and professionally.

Sincerely,

* Tommy Lemon*

* Vice-President, Renderosity*

 

So it seems Mr. Lemon Disagrees